Getting Customer Service From FedEx
Getting customer service from the shipping company you have chosen is a very important thing because you must know how your packages are getting where they are supposed to go, how long it will take, and even have the chance to change the shipping process mid-transit. This is a very easy thing to do with the best shipping companies int he world, and you will find that they can give you better answers when you get them on the phone. The phone call that you make on this issue will provide you with direct contact, and you will have peace of mind about the shipment you just planned.
The shipment that you have just planned should be reviewed as soon as you get on the phone with the company. You must have all the information from your order so they know how to check on your account, and they will give you the full details of what is going on so that you can use that information to make changes, improve the shipping process, or ask for a refund if there has been a problem in the shipping process.
Call the FedEx number when you are ready to talk about the issues going on with your account. Most people can solve their problems on the phone, and they will be comfortable with the fact that they have gotten a straight answer on their most recent issue. You will find that it is much easier to get them on the phone than sending a long email, and you can have a frank discussion about your shipping options. The best customer service associates are the ones who will level with you about the things that they think you need to do to get better shipping results. These people tend to be very nice, and they will let you know how you can save money, how to get what you really need, or how to handle shipping on your own in the future.
The purpose of using the shipping company is speed. You want to know for a fact that they can move fast enough to service your account in a way that makes the most sense to you, and you must ask them how fast they can give you service if you have a pickup or another special service that is required. Ask them when they can pick up your packages, how fast their overnight service is, and how much it costs. You can manage everything else online once you have talked to the customer care team.
The shipping company you have chosen must have a good customer care team. You want to speak to someone who knows how to help you plan your next move when you have many packages to ship. You can call in about payments, or you might ask them how they would ship your items given their expertise. You can get advice any time of the day or night, and you can even plan a pickup while you are on the line.