Next Customer Service

Next Has High-Quality Customer Service

Shopping at Next has never been easier. You can ask our Customer Service department about anything related to our clothing, bedding, or home items. We shop at the same store you do, and we love everything we sell. If you want to ask about lighting, color, quality, and popularity of an item, you can just call us up using the regular Next phone number and we’d be happy to help you.

If you are a new customer with us, you can ask us about shipping. We have a variety of options and shipping rates depending on where you live. We would be glad to input your information in our system and show you the cheapest shipping option, the fastest shipping option, and which options give you the most control over whether you should be home to receive the package. We also can answer your questions about how our items are packaged and shipped to you so that you can inquire about gentle handling of high-quality items. We take special care to gently package delicate items in proper packaging. We want you to feel comfortable with the process from beginning to end.

We can help you pick out the correct items for your home. Do you know what you want but are having difficulty in picking out a color, material or feature? We assist you in viewing the same product and color line across different screens so that you can get an accurate feel for what you are ordering. We also help you to pick the best design for your motif and tell you what items are popular and are often purchased with your chosen item. This is a great way to mix and match your style and preferences and receive indirect guidance from other shoppers.

We offer product returns if you need them. You may return or exchange an item, complete with the original receipt, within 28 of your original purchase. The item must be in salable condition for us to issue you a receipt. You must also include the receipt, but we have policies covering the return of an item without a receipt. Our customer service department will walk you through the process step-by-step and help you with any current or future returns you need to instigate. An exchange of a product would be easy to implement if you merely need a different size or color and the original item is in a salable condition.

Next also has gift cards and gift certificates which will aid you in gifting items to your loved one. However, our customer service department will be happy to help you pick something out and to have it gift wrapped for you. Remember to call us about any detail of your order. Our top priority is to help make your experience with us as pleasant as possible so you will come back to our store! If you are calling about a specific order, please have your order number ready so that we can reference it quickly and get you on your way.